Enhanced Truth The future of item information and after-sales

In the era of digital globalization, advancement is essential to drive competition and client interaction throughout markets. Learn more about the recent growths in augmented reality technology and real-world success cases from the production market.

AMPLEXOR Augmented Truth (AR) Solutions have been collecting steam since they were initial showcased in 2015 at our Company Breakfasts in Zurich, Stuttgart as well as Dusseldorf and also at AWE Europe in Munich. This year, our collaboration with Adobe and also RE FLEKT continues to flourish and also our AR teams hit the trail once more to spread out the news. The Adobe Immerse, Adobe Tech Comm Roadshow in Toulouse and Nantes and also the initial AEM Meetup in Hamburg were the very first stops in what s currently being an interesting and busy trip with lots of successful AR jobs.

Summarize with us the most recent conversations on optimizing item assistance with interactive enhanced truth overviews and also taking advantage of XML documentation to enhance end-user experience, individualize web content and also rise loyalty.
Introducing AR stories in Production

Leybold among the leading air pump makers and also an early adopter of AR modern technology has built a remarkable augmented reality experience for a round bearing exchange repair service procedure. By using a head-mounted screen (HMD) AR gadget like the Microsoft HoloLens, team member can be led via the round bearing exchange treatment detailed, hands complimentary. Together with directions in text as well as pictures, the single steps are additional described with 3D computer animations. The Leybold Smart Solution Aide streamlines this otherwise complex maintenance procedure, making it simpler even for untrained staff to make sure an excellent quality solution. By saving repair service time, minimizing downtimes, enhancing performance as well as decreasing the demand for extremely certified technicians, the AR application assists the company supply high-grade service and also boost client satisfaction, all while lowering the expense of the operation.

An additional interesting innovation AMPLEXOR is servicing for a commercial client in Switzerland is the opportunity to integrate maintenance and repair treatments with extra components providers ecommerce web sites in real-time. At any time an extra part needs to be changed, it can be easily bought straight from the AR atmosphere. The entire repair service cycle can be further boosted with Internet of Things (IoT) tools. The extra efficiencies achieved are critical for suppliers aiming to offer outstanding post-sales solution, and struck all the important success elements: short cycle times, honoring service degree agreements (SLAs) and a constant after-sales customer experience.
The innovation behind AR Enterprise Solutions

With the ideal tool pile, constructing compelling AR applications has become fairly easy. It s not an issue of having highly experienced programmers it s simply a matter of configuring little bits as well as assemble.

Let s begin with a common scenario in a making company. On one side, marketing groups make use of internet material management systems (WCMS) to handle their electronic material, e.g. Drupal, Typo3, Adobe Experience Supervisor (AEM), and so on. Additionally, they could utilize other tools as well as platforms, for instance to manage email campaigns or obtain internet analytics. Beyond, there s the need to manage the technical paperwork, typically with systems such as SCHEMA ST4, Noxum or Componize. It s a totally different technology pile than for the internet material The two systems (and teams) wear t communicate as well as if at all, you will certainly find the technical documents as pdf s in a download location of the firm s internet site.

When it pertains to AR, a third modern technology pile such as the RE FLEKT One – is presented. The textual material, illustrations as well as videos that you require for the AR app are already created in the technological documents as well as advertising systems. However, they still need to be duplicated right into and also maintained in the AR platform, creating an unwanted redundancy. Wouldn t it behave to have one platform which damages the silos as well as allows you to release your web content, to handle your technological interaction as well as to develop your step-by-step directions for AR apps?
From technological material to advertising content.

At this point AMPLEXOR, Adobe and RE FLEKT enter into the game with a joint innovation: combining advertising and marketing as well as technological material on one system. The just recently announced assimilation between Adobe Experience Supervisor (AEM) and the RE FLEKT-One system means all content required for the AR applications might currently be preserved and recycled in the Adobe ecosystem.

With the XML Paperwork Add-On, AEM becomes a DITA based Substance Content Management System (CCMS), a technology that technical editors understand well. They can produce detailed directions and also imagine product components in addition to analysis data without coding skills. By re-using 2D and 3D material, rich media and also video, paper-based manuals can be turned into interactive overviews. When the content prepares it can be released to RE FLEKT using this combination.

The huge advantage of having one distinct platform to take care of all technical and also marketing material is that all properties are shared. If there is currently a translation operations for the marketing web content, it can be recycled for technological documents as well as AR apps material also. Technical paperwork can be easily published on to the web site in interesting layouts, such as HTML, hence supplying better, more interactive, personalized product assistance experience for customers, inevitably raising consumer commitment.


AR innovation is an excellent way not just to support maintenance procedures and technical training, yet likewise to enhance the top quality of after sales solution in the manufacturing sector.

With the recently announced joint effort from AMPLEXOR, Adobe and also RE FLEKT, the capacity of AR Venture modern technologies has broadened. This incorporated cloud-based system for advertising and marketing and also technical content allows existing content from technological documentation to be reused not only in AR settings, yet also throughout digital advertising networks and also numerous service procedures.